| Job Location | United Arab Emirates - United Arab Emirates |
| Education | Bachelor of Science(Computers), Bachelor of Technology/Engineering(Computers). |
| Salary | Not Mentioned |
| Industry | Oil & Gas / Petroleum |
| Functional Area | Not Mentioned |
Overall Purpose of Role: To provide IT Engineers and the Service & Support team with unskilled assistance as they service Users and Corporate Customers Primary Responsibilities, Authorities & Accountabilities : ? The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and appropriate software, following plans and instructions and in accordance with agreed standards. The testing of hardware and software components, resolving malfunctions found and recording the results. The reporting of details of hardware and software installed so that configuration management records can be updated. ? Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Conducts tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations. ? Works under routine direction. Uses minor discretion in resolving problems or enquiries. Works without frequent reference to others. ? Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. May have more influence in own domain. ? Performs a range of varied work activities in a variety of structured environments. Contributes to routine problem resolution. ? Understands and uses appropriate methods, tools and applications. Demonstrates a rational and organised approach to work. Is aware of health and safety issues. Identifies and negotiates own development opportunities. Has a sufficient communication skill for effective dialogue with customers, suppliers and partners. Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Absorbs technical information when it is presented systematically and applies it effectively. ? Maintains infrastructures for keeping accurate records of and controlling IT assets and changes, in liaison with the Responding to instructions or following agreed plans, installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed procedures, including those for wiring work. Takes defined action on simple problems, confirms correct functionality of hardware and software installations and advises supervisor and, if appropriate, users. ? Documents all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. ? Within skills and experience, provides assistance to users. Requests assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. ? Following agreed procedures, receives requests for support and provides routine advice to users on systems, products and services which are available to them. ? Promptly allocates calls which require response from more experienced colleagues, as appropriate.
Keyskills :
IT Support Engineer cabling wiring hardware Assistant IT Support Engineer
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