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Technical Support Engineer with Italian

1.00 to 10.00 Years   Tunisia   30 Nov, 2022
Hewlett Packard Enterprise
1 Jobs Openings
Job LocationTunisia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Technical Support Engineer with ItalianThis role has been designated as ?Edge?, which means you will primarily work outside of an HPE office.This role has been designated as ?Edge?, which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.How will you make your mark:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
  • Resolve incoming internal or external businesses and end users problems via telephone and e-support.
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
  • Begin to partner with and assist the Sales Pursuit team.
About you:
  • First level university degree or equivalent experience.
  • Fluent in Italian and good communication in English
  • 0-1 year experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience.
Working at HPE We offer a challenging role as Customer Manager including continuous training and certification opportunities as well as great opportunities for further professional development.Join us and make your mark!We offer:? A competitive salary and extensive social benefits? Diverse and dynamic work environment? Work-life balance and support for career development? An amazing life inside the element! Want to know more about it?Then let?s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.#Tunisia#ArubaJob:ServicesJob Level:EntryHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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