IT Associate L2

Job Description

IT Associate L2* Tunis, Tunisia * Full-timeCompany DescriptionAt EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision ? improving economies, peoples lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L?Or‚al, Nestle, and Michelin, among the 55,000+ businesses on its network. With an ambitious, purposeful mission to provide the worlds most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines ? from CSR and sustainability experts to customer engagement and engineering talents ? to join us to make a real impact on the environmental and social practices of companies worldwide.Join us!* Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly. * Support and train end users. * Manage the technical documentation where appropriate. * Be the technical operational referral of several Information Systems. * Install, test and maintain desktop. * Work occasionally on hypervisors, VMs and servers. * Troubleshoot system and network problems and solve hardware/software faults. * Patching network and phones. * Monitor network efficiency including Internet bandwidth consumption level. * Install and maintain antivirus/anti-malware software. * Set up new users accounts and profiles and disable expired account in accordance with HR requirements. * Manage, monitor and troubleshoot network systems including Firewalls, switches and routers. * Manage, monitor and troubleshoot different domains. * Manage inventory, stock and purchase of ICT equipment. * Manage/participate in infrastructure related projects. * Propose enhancement to existing procedures * Reporting on infrastructure support and systems. * Manage or provide assistance for IT related projects. * Propose innovative and value-add services for IT operations.Qualifications* Holder of a degree in Computer Science, Information Technology or equivalent. * At least 2 years work experience on servers and hypervisors * At least 3 year work experience in IT Support environment * Experience in Project Management would be a plus. * Experience on network equipment including management of VLANs and VOIP services. CCNA would be an advantage. * Good knowledge on experience on LAN/WAN technologies. Experience on Fortigate is an advantage. * Excellent knowledge of Windows OS * Good knowledge and hands-on experience on Linux platform * Good knowledge and experience on virtualization technologies like VMWare, XenServer * Excellent knowledge of information systems administration and networks. * Good knowledge of cloud technologies like Azure, AWS. Experience and/or certifications on these platforms is a plus. * Proficiency in Microsoft Office. * Excellent organization skills, ability to systematize and prioritize. * Strong communication skills ? written and verbal. * Fluency in English and French required ? written and verbal. * Ability to prioritize tasks and strong problem solving skills * Polyvalent and multitasking.Additional InformationStart date: ASAP Full time position In return for your expertise and energy, we offer: * competitive salary and benefits* great degree of autonomy in how you work* flexible work schedule* casual and friendly as well as diverse and international work environment For more information about EcoVadis visit: ecovadis.com. EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. IT Associate L2 * Tunis, Tunisia * Full-time

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