CVM Head - Tunisia

Job Description

Job Title: CVM Head - TunisiaIndustry: Information TechnologyLocation: TunisiaSalary: Competitive Salary Package + BenefitsTotal Experience: 12+ years with Telecom domain experienceJob Purpose: We are looking for a Consumer Value Management (CVM) Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations.The outcome expected are as follows:

• Achieve Clients net incremental revenue target by leading revenue planning and strategyExecution
• High client satisfaction achieving trusted advisor status
• On time campaign delivery, on-budget deployment of projects and On-time payments areMade
• Make sure revenue/gross margin and profitability targets from the client are achieved

• Strong experience in Telco CVM, Big Data
• Understanding of Machine Learning & AI - Having ML experience will be highly appreciated
• Experience in Customer Delivery Management and Business Operations in Telecom domain
• Hands-on experience in revenue enhancement and campaign management.
• Research and prepare statistical reports using data from consumer database.
• Determine operational objectives by studying business data reports, gathering information,evaluating output requirements and formats.
• Monitor program/initiatives progress by tracking KPIs, resolving problems, publishingprogress reports, recommending actions.

• Dynamic Team leader- Lead team on day-to-day activity to increase their capabilities andbring efficiency in operations
• Result oriented with proficient problem solving and analytical skills combined with strongbusiness acumen.
• Understanding of domain (end to end) and other players in the ecosystem
• Ability to create a strong working plan for Campaign execution- Methodical approachtowards campaigns design and prioritization as per client demands as well as internaltargets-weekly, monthly & quarterly
• Design, document and co-ordinate client sign off of campaigns and reports. Complete QA oncampaigns and reports to ensure delivery to a high standard.
• Good deductive skills - studying business data reports, gathering information, evaluatingoutput requirements and formats
• Excellent verbal and written communication skills, Interpersonal skills
• Good collaborator and a team worker- Ability to work with multicultural teams and handlemulticultural reporting team

• Customer Value Delivery
• Spearheading a team of professional (from analytics and consulting team) to drive customervalue management strategies and operations leveraging Company?s Platform
• Consulting Client on Segments and Revenue enhancement
• Interacting and manage relationship Product Heads , CVM Team along with their BI Teams
• Make a valuable contribution to the clients Customer Value Management practice andcontribute to overall day to day governance
• Build and maintain a solid understanding of the clients infrastructure, business objectives andprocesses to become a trusted advisor for all issues related to Customer Value Managementstrategy, operations, performance and revenue generation.
• Develop/define & implement marketing program/campaign drives to enhance servicepenetration & increase revenues for the client.
• Manage product release updates and involve in Data Analysis and Reporting.
• Effectively articulate product value proposition.
• Provide ad-hoc reporting support for the Customer Value Delivery Management and client toevaluate campaign performance.
• Identify and make recommendations for actions to improve campaign performance and driveincremental r

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