The position holder is responsible for managing, developing & implementing strategies of field force effectiveness to drive sales growth in alignment with AfME Strategies to accomplish business objectives (Sales Force Activity (SFA) Deployment, Sales Operations (SDM) and Field Force Efectiveness (FFE) )
To provide expert advice and recommendations to the BU Leadership and Country Leadership Team on key current field business processes as well as opportunities to optimize processes. Accountable to ensure effective processes are implemented to allow the core Field Operations business to run smoothly and efficiently.
This role provides ongoing operational support to all field based personnel. It includes developing and supplying key data sets and information that allow the field facing organization to measure and monitor performance and to adapt to external changes
Serve as the central point of contact for the field and Provide an ongoing communication platform and support for the field force
POSITION RESPONSIBILITIES
Field Force Deployment
In alignment with regional & in market strategy - implement, govern and drive the adoption of Sales Force Automation suite of tools and processes
Manage Field Force applications eg CRM & SDM database function, user-training, problem solving and always seeking ways to improve CRM & SDM system to enable easier data entry
Maintain up to date colleague, territory and product data including content in CRM & SDM ( deployment and alignments, brick moves, etc)
Drive local Sales Force strategy, governance and innovation
Ensure effective local System Administration, including validation of customer data
Provide Project Management on local Sales Force initiatives
Sales Operations
Align with CFE AfME & Global leadership, CFE CoE, and regional expectations to develop, implement and calculate the right field force Sales Operations, support Incentive plan (bonuses, rewards) to maximize Field Force motivation and effectiveness
Work with management on sales operations
Support the local IC Strategy in designing the plan in concert with CFE AfME leadership, and the business
Work and align with local IC lead
Field Force Effectiveness
Develop and execute Customer Targeting/Segmentation projects
Support the Design, development and delivery of decision support tools to drive field force productivity eg KPIs / Dashboards / Reports
Support maintaining FFE dashboards and reports
Analyse the report to develop actionable insights that support business decisions
Field Force Communications
Lead communication strategies for the Field Force
Build Field Force communication platform to enhance two-way communication between the leadership team and the Field Force
Serve as the escalation point of contact for the field and ensure effective triage and resolution of issues
Work Location Assignment: FlexiblePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Sales Operations & Admin
