Customer Experience Specialist

Job Description

At Maersk we have a vision that?s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers? supply chain through global end-to-end solutions.?We count on our people to make it happen.?Whats in it for you? What will you find?Global opportunities. When you join Maersk; you will find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas. It means that you will be challenged in a fast paced and result driven environment, getting new experiences, be part of a winning team, have fun at work while striving to meet and exceed customer expectations with a high team spirit You will be reporting directly to the Customer Experience Manager . In this position you will have the opportunity to acquire skills andknowledge in the following areas:? Customer Service-related systems.? Exposure to multinational environment/culture.? Room for growth and development.? Enhancing personal skills.? Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers expectations.? Teamwork, cross-functional management, & cross-cultural management.What we need? Who we want?

• Strong written and verbal communication skills.
• High level of understanding of business, product, and interaction between Customer Experience and other commercial functions.
• To deliver excellent and high-quality Customer Experience.
• Continuously monitor and improve the customer experience/ Voice of Customer.
• Developing customer relationships that promote retention and loyalty.
• Partner with the Sales Teams to ensure that we win, retain and grow with our customers to achieve their expected business outcomes with Maersk solutions.
• Account management ? Customer Engagement.
• Strong stakeholder management across levels, departments and borders.
• Able to manage and lead Improvement Projects.
• Informing clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• Receive and process orders from customers.

• You have a passion for customer satisfaction and service excellence.
• Excellent communication and interpersonal skills.
• Excellent decision-making, communication, analyzing, time management, execution and integration skills.
• A motivated, persistent, and analytically skilled Customer Success Partner to be part of managing the global relationship with our customers.
• Customer first mindset: you are good at forming relationship and able to understand the customers requirement and turn these into solutions.
• You understand the value the customer brings to Maersk and are able to find and implement solutions that are mutually beneficial to the customer and Maersk.
• You are comfortable handling customer complaints and defusing conflicts early.

• A collaborative, team player motivated by achieving results, and accustomed to high performance KPIs
• You will have a unique opportunity to stretch your capabilities by learning from, sparring with and building lasting relationships with diverse and professional colleagues all over the world.

Keyskills :