Customer and Operations Admin

1.00 to 10.00 Years Tunisia 23 Dec, 2022

Job Location	Tunisia
Education	Not Mentioned
Salary	Not Mentioned
Industry	Medical & Healthcare Equipment
Functional Area	Not Mentioned

As a Customer and Operations Admin, you will undertake the activities and customer operations across the Middle East region.Responsibilities

Organize and store all shipping documents, so they are easily retrievable and accessible to anybody needing them. Be the primary point of contact for auditors and finance team when supporting document for a particular shipment is needed.
Redact and register all Undertaking Letters for short-expiry product deliveries. Share the registry with Finance monthly to accurately accrue the values at risk.
Follow up on all late deliveries according to the Delivery Tracker. Request for delivery information and complete the file accordingly.
Update and maintain customer accounts in the systems.
Track customer claims and ensures a daily follow-up of outstanding items. Make sure all claims are registered in the corresponding SharePoint. Investigate claims and set action plans to prevent re-occurrence.
Responsible for replenishment orders to our consolidation site in Belgium.
Monthly calculation and reporting of Customer Service statistics and KPIs, including the number of orders, invoices, order lines, back-order, and service level metrics.

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