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Aruba Technical Assistant Centre Engineer - English

1.00 to 10.00 Years   Tunisia   30 Nov, 2022
Hewlett Packard Enterprise
1 Jobs Openings
Job LocationTunisia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Aruba Technical Assistant Centre Engineer - EnglishThis role has been designated as ?Edge?, which means you will primarily work outside of an HPE office.TAC engineer role requires supporting Aruba products as per the entitlement. It involves understanding customer environment, capturing logs, troubleshooting and debugging. TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.Responsibilities:

  • Troubleshooting & resolving complex technical issues in customer environment
  • Share best practices to reduce problem occurrences
  • Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network.
  • Replicate customer environment in Lab
  • Escalate the issue in timely manner
  • Keep customer informed and set realistic expectations on issue resolution.
  • Contribute towards Knowledge Management
  • TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.
Education and Experience:
  • Engineering Degree in Network, Computer Science, or equivalent.
  • 0-2 Years? experience
Knowledge and Skills:
  • Network technologies including Routing, Switching, Wireless, Security and Network management
  • Good knowledge on switching and routing technology.
  • Working knowledge and understanding of access and core layer switch
  • Basics of WLAN technology (802.11 Standards, Controller and APs)
  • ACSA certification will be added advantage
Working at HPE We offer a challenging role as Customer Manager including continuous training and certification opportunities as well as great opportunities for further professional development.Join us and make your mark!We offer:? A competitive salary and extensive social benefits? Diverse and dynamic work environment? Work-life balance and support for career development? An amazing life inside the element! Want to know more about it?Then let?s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.#Tunisia#ArubaJob:ServicesJob Level:EntryHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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