UX Expert Trainer - Power Tools f/m

Job Description

Company DescriptionRobert Bosch Tunisie is a new company of the Bosch Group located in Tunis, Tunisia. We operate in the business divisions Automotive Aftermarket, Power Tools and Thermo Technology.At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people?s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.Join in and feel the difference.We are seeking to hire a dedicated, organized, and efficient ?UX Expert Trainer - Power Tools f/m? to join our team in this role, you will work closely to coordinate and complete position tasks as the following:Duties: (Time split: 60% dealers/sub-dealers, 30% key users; 10% rangers/sales team)Training activities/Sell-out campaigns:

• Organize, implement and coordinate Power tools product and application trainings and events for Power tools customers (dealers/ key users) within the country sales operations;
• Conceptualize and coordinate training documentation in local languages;
• Coordinate training and qualification for external services (promoters,merchandisers and demonstrators);
• Conducts Live online trainings forcustomers (dealers/users);
• Conducts social media training video for customers (dealers/users);
• Provide a link to access Power tools Academy, Power tools Forum and Encyclopedia;
• Initiate product launch-related activities together with LRM;
• Determine course content according to objectives;
• Prepare training material (presentations, worksheets etc.);
• Execute training sessions, webinars, workshops etc. in groups or individually;
• Arrange for and conduct on-site training when needed;
• Keep and report data on completed courses, absences, issues etc;
• Observe and evaluate results of training programs and develop;
• Determine overall effectiveness of programs and make improvements;
• Organize roadshows in coordination with Area Sales Managers and Local Retail Manager.

• Implement and update key users database;
• Organize frequent visits to key users, identify their needs and train them on the usage of Bosch machines;
• Develop Direct Sales w/ no conflict to retail driven sales in coordination with Country Business Director;
• Coordinate internally with after salesBusiness developer for After sales and repair activities to ensure a better quality of service;
• Being interface and support to divisions responsible for the cross selling concepts;
• Implement central user-marketing-strategies / concepts;
• Ensure correct mix of products and services for quality oriented Large Users.

• Good communication skills;
• Excellent knowledge of Powertools;
• Expert in Power tools applications;
• Good knowledge of Power toolsusers;
• Ability to address training needs with complete courses;
• Working knowledge in MS Office (especially Powerpoint);
• Outstanding communication skills and comfortable speaking to crowds;
• Excellent organizational and time-management abilities;
• Degree in a relevant technical field;
• Fluent in French andEnglish.

• Overall number of conducted trainings (F2F training, webinars, workshops);
• Satisfaction level of trainingparticipants;
• Number and quality/success of documentation;
• Number and quality/success of product launch related activities;
• Number of training videos;
• Number of roadshows;
• Number of key users visited;
• Key user?s TGS generated Directly or indirectly.

Keyskills :