Customer Care Specialist - German and French speaker

Job Description

Customer Care Specialist - German and French speakerPermanent contractStarting date: January 31, 2023Education: 3 years of collegeExperience: > 1 yearThe jobCustomer Care Specialist - German and French speakerPermanent contractStarting date: January 31, 2023Education: 3 years of collegeExperience: > 1 yearJob descriptionKey missions? Daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams? Product expertise and product enhancement: Participation in bug bashes of new versions, writing and validation of expert articles, product enhancement requests? Continuous improvement of customer care: Proposal to improve the Expensya back-end, improvement of customer care processes and diagnostic tools, automation of Customer Care tasksThe Customer Care team is the ideal environment to support and experience the digital transformation of businesses on a daily basis, ranging from very small businesses to large groups: You will be trained continuously on a best-of breed solution and will join a team with a strong team spirit, a strong appetite for customer satisfaction and a continuous learning mindset.This role is the ideal gateway to move quickly towards new challenges at Expensya: Level 2 support engineer, project manager, product manager, inside sales, customer success manager, etc.Preferred experience? Strongly service and customer satisfaction minded, a real taste for customer contacts? Analytical and listening skills? Ability to take ownership and diagnose complex problems with a critical mindset? Ability to manage several tasks related to technical or functional subjects with a sense of urgency (prioritization and time management)? Ability to remain calm and focused in a stressful situation? Excellent written and oral communication skills, particularly in explaining in concise and clear terms technical subjects to non-technical people? Methodical and rigorous? Excel proficient, including advanced features such as pivot tables? SQL language skills appreciated? Ability to manage technical subjects in a digital environment: API management, import/export data processing principles, use of internet browsers, installation of mobile apps, etc.? Languageso Fluent German: Mandatoryo Fluent French: Mandatoryo Fluent English: Nice to have? Technical degree or equivalent, ideally in information technology? Confirmed experience in a service company, for example at a software integrator, a SaaS company or a CRM / Call center companyWhat?s in for youLunch voucher card (8 TND/day worked)Medical insuranceGym membership (300 TND)Annual performance bonusesTransport facilitation (carpooling and 10 taxis/month: up to 150 TND)Team trips / MissionsRegular training (language, technical?)Udemy learning plateform (unlimited access)Flexible work hours25 days: paid leave* Expensya stock options: Merit-basedRecruitment process? Initial interview with our talent recruiter? Interview with the Customer Care manager? Language test and support case management test with a future teammate and his manager? Final validation interview with the CEO

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