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After sales Business Developer- Power Tools f/m

1.00 to 10.00 Years   Tunis, Tunisia   19 Jul, 2022
Security and Safety Things
1 Jobs Openings
Job LocationTunis, Tunisia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Company DescriptionRobert Bosch Tunisie is a new company of the Bosch Group located in Tunis, Tunisia. We operate in the business divisions Automotive Aftermarket, Power Tools and Thermo Technology.At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people?s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.Join in and feel the difference.We are seeking to hire a dedicated, organized, and efficient ?After sales Business Developer? to join our team in this role, you will work closely to coordinate and complete position tasks as the following:Service network management:

  • Definition, implementation & alignment of ASA (Aftersales) strategy in line with BE (Professional tools Emerging Markets) strategy & BE-ASA strategy;
  • Implementing new service offers and business models;
  • Design of the optimal service network for Tunisia;
  • Contracting and certifying external service partners where needed;
  • Define the terms and conditions with these service partners;
  • Drive sales planning of spare parts for a better service level and customer satisfaction;
  • Implementing yearly promotional plan and bonus agreements with service partners;
  • Establishing Bosch Service Center where needed;
  • Implementing digital solutions of service for CSO and service centers;
  • Follow-up training progress for service network (ASC, ASD, BSC);
  • Drive growth of service-in-network share of Bosch power tools in the market;
  • Monitor, improve and review existing Service Network (BSCs and external; service centers) while ensuring Bosch standards of Service and sufficient coverage;
  • Monitor monthly ASA KPIs to ensure customer satisfaction;
  • Warranty and complaints handling;
  • Providing trainings to ASCs / ASDs and audits;
  • Prospection of new ASC and ASD (service network extension);
SparePartsBusiness Development
  • Enabling spare parts distribution outside of service network via all other potential channels: multiples, ecommerce, TT dealers;
  • Identifying potential and preparing offers for target channels, realizing it in close cooperation with ASMs, KUMs, CBD;
  • Tracking, analyzing results in target channels and defining relevant measures;
  • Defining appropriate listing for each of target channel;
  • Supporting sales in important negotiations with customers, educating them, equipping with relevant information for independent performance;
Qualifications
  • College degree in business or engineering;
  • Minimum 3 years of experience in Sales or Marketing or After Sales Service
  • Good communication skills;
  • Analytical skills;
  • Strategic thinking ;
  • Fluent in French, English;
  • Strong attention to detail with excellent organizational, time management skills;
  • Good working knowledge of MS office (PowerPoint, Word, Excel);
  • Self-directed, self-motivated with the ability to work independently and as an integral member of a team;
  • Ability to work in a fast pace environment, with high degree of accuracy and reliability;
Come join a creative team, apply now!

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