Workshop Controller

Job Description

• Ensure efficient workshop use of materials, equipment, and labour so service and repairs are carried out to
• the highest quality standards
• Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
• Control wastage of consumable materials (including appropriate measures to prevent the theft of oil and other
• sundry items).
• Ensure jobs are fairly allocated to technicians and mechanics and that there are adequate staffing levels to
• achieve workshop objectives.
• Ensure maximum use of equipment and labour to achieve high productivity output.
• Develop strategies to improve productivity in accordance with growth plan.
• Achieve the highest level of customer satisfaction and retain existing custom through the workshop
• Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation.
• Receive and assist all customers courteously and promptly in line with Volkswagen quality programme.
• Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when necessary.
• Work closely with service department personnel to achieve the highest levels of customer satisfaction.
• Endeavour to enhance facilities, improve technical skills and achieve high standards of workmanship.
• Improve the future labour levels by consulting and co-operating with aftersales reception staff and the Service
• Manager/Operations Manager
• Assist the Service Manager/Operations Manager to ensure optimum staff performance and efficiency is
• achieved at all times through the correct recruitment, assessment and training of all workshop personnel.
• Establish the training and development needs of workshop personnel with the Service Manager/Operations
• Manager.
• Assist the Service Manager/Operations Manager in the preparation and administration of Performance
• Development Reviews with all workshop personnel. Communicate job expectations and provide regular
• feedback of the teams? performance.
• Maintain effective liaison with other departmental managers.
• Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines
• Circulate new and updated technical material, literature for new vehicles and revised workshop techniques.
• Ensure customers are protected from any possible dangers or hazards in the workshop area and their property
• is secure whilst on company premises.
• Ensure the security of all MOT equipment and documentation and that parts retained for testing are securely
• stored and locked away.
• Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop.
• Follow Volkswagen minimum operating standards and regularly check compliance. Ensure the workshop and
• equipment comply with all Health & Safety, recycling, and environmental regulations.
• Maintain direct contact with Volkswagen, suppliers, and statutory representatives.
• Help Retailer to achieve industry-leading standards of process efficiency and cost control
• Maintain workshop productivity records and monitor the effective use of labour. Ensure order numbers are
• obtained before work commences on fleet, contract hire and used car warranty repairs.
• Authorise and document all consumable and internal parts requisitions.
• Ensure accurate and timely completion of technician?s daily time tickets.
• Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to
• warranty work and returnable components is up to date and accessible.
• Undertake all other tasks and responsibilities as requested by the Service Manager/Operations Manager.

Keyskills :