Waiter - Crowne Plaza Madinah (Locals only)

Job Description

At Crowne Plaza?, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We?re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that?s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility ? through hotel colleagues who Dare to Connect!Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we?re thinking and acting differently. We?re connecting with guests ? and each other ? in a more personal way. We?re showing our personalities (and sharing a little of ourselves) and learning more about the other person? as a person, not as a room number or a co-worker. When we Dare to Connect, it means we:Dare to Make the First Move? we are proactive and positive? we are the first to greet and say hello, and the first to take action and help our guests.Adapt to the Moment? we might not be mind readers, but we can read our guest?s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.Relate to Business Needs? we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what?s important.Enable Quality Downtime? we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Waiter / Restaurant Server, you?ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest?s experience to their unique tastes, you?ll create memories as delightful as the dishes.

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you?ll turn our high standards into memorable meals for every guest
• Own your kitchen ? keep on top of supplies and equipment, and minimize waste
• Tell your supervisor or Restaurant Manager about any unsafe equipment, low supplies or safety incidents
• Help create a safe space by following our safety procedures and wearing necessary protective equipment
• Be cleaner than clean ? meet or exceed local cleanliness and hygiene laws
• Help with washing up and other clearing duties when needed
• Give guests a better experience by helping with any queries or advice
• Wear your uniform with pride
• Take on other ad-hoc duties when the whole team needs to pull together

• Strong ? sometimes you?ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Literate ? you?ll need a good grasp of reading, writing and basic maths
• Flexible ? night, weekend and holiday shifts are all part of the job
• Compliant ? as well as meeting local laws on food handling and serving drinks, you?ll be above the minimum age required and fluent in the local language
• Articulate ? a great communicator, you?ll be warm, welcoming and easy to talk to
• Some college and/or advanced training in food and beverage
• 5 years of related experience, or an equivalent combination of education and experience
• Must speak Arabic & English
• Only local hire, candidate must be a local, expatriates are not eligible for this vacancy

How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It?s what connects every colleague in all IHG? hotels.Each IHG? hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There?s so much more to the job than we can capture here. It?s simply about creating great experiences, doing the right thing and understanding people.

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