Virtual Sales Professional

Job Description

Jobs at this level are responsible for supporting the sales teams to develop partners, negotiate partnerships, drive quality audits, drive acceptance tests and assist in the service development lifecycle. Also, they are responsible for supporting sales operations forecasting demand, assisting in customer segmentation analysis, formulating market strategies, improving distribution effectiveness.-Formulate Sales initiatives and ensures communication and implementation of the same.-Execute sales strategy and targets within STC outlets, call centers, and partner channels.-Generate new business opportunities with new operators/carriers for hubbing, traffic swap and transit businesses.-Manage sales/service contracts/agreements with relevant operators and reduce identified new billing schemes and billing rates in the favor of STC.-Negotiate and recommend changes to Marketing as appropriate.-Forecast demand and works with Sales Planning on targets and promotions and suggests sales targets per customer segment. -Suggest improvement initiatives for outbound marketing programs and suggest initiatives to telesales teams to ensure products are promoted adequately.-Suggest improvement initiatives to fixed and mobile telesales team to cover all inbound sales activities (sales & cancellation calls, voluntary, in-voluntary, proactive, win-back and other services).-Analyse reports and metrics to identify potential issues and undertakes preventive measures to mitigate relevant business risks.-Drive regular quality and operations audit of CSOs, flagships and kiosks in coordination with the district organization.-Identify and highlights operational and performance problems and provide support on how to fix them.-Coordinate with partners and assists in developing joint plans for improving distribution effectiveness.-Manage sales and customer databases, generate prospect lists and disseminating information to relevant sales teams.-Negotiate and secures partnerships with online sales channels to sell STC?s products and services.-Provide input on sales performance to Product Management & Marketing and supports new product/service development.-Manage inventory to reduce obsolete inventory and assist with reordering for branch.-Conduct regular competitor product (price/ features/ service) analysis and benchmarks for existing services tariff plans.-Continuously liaises with different Marketing teams to align on customer experience, loyalty & retention, and campaign requirements.-Cooperate through the service development lifecycle from ideation stage through to soft/ commercial launch for new services based on the Marketing Plan including draft budget, resource requirements, detailed product roadmap, operating model and partners requirements.-Enable acceptance tests and customer field trial guidelines and objectives in coordination with Network and IT and assess results.-Support the delivery of necessary training to relevant own and partner sales staff.-Review work processes to identify potential areas of quality improvement and recommends them.-Monitor performance against key performance indicators, pre - empting issues and identifying corrective actions.

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