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Territory Manager (DHA)

1.00 to 10.00 Years   Saudi Arabia   21 Jun, 2022
DHL
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Role ProfileOrganisational Background InformationRole titleTerritory ManagerCorporate DivisionExpressBusiness DivisionSalesBusiness UnitDHL ExpressOverall Role PurposeResponsible for maintaining contact with active customers in assigned area, converting customers to higher product/services usage, and increasing new business revenue through sales leads and cold calls.Reports toArea Sales ManagerAccountabilitiesSkills/Qualifications

  • Generate new business using leads from customer service or cold calls by identifying decision maker, providing product / rate information and determining nature of business ie. type of shipments, countries shipped to, weight of shipments etc. and persuading them to use DHL services
  • Responsible for maintaining 35 calls per day standard in an assigned area to maintain contact, increase sales and keep them informed of new products
  • Responsible for maintaining and enhancing customer profiles and ensuring business information which has changed is sent to finance for updating, entry into IBS and entered into cruise
  • Provides information on service areas, rates and receives feedback from customers on a regular basis throughout the day.
  • Maintain records (SAC) and adheres to daily call schedule to provide customers with appropriate coverage.
  • Collects and collates information on call rate, issues and competitors, customers (top contributors, lost) and sales on a weekly and monthly basis.
  • Provide accurate feedback of customer information to Territory Manager.
  • Adhere, without fail, to all company set standards.
  • Maintain clean desk policy at all times.
  • Maintain an excellent standard of professional telephone behavior to project desired company image
  • Adhere to company ISO standards
  • Ensure all confidential documents are kept confidential shipments at all times.
  • Ensure , only authorized personnel allowed in the department premises
  • Functions as a team member in selling business projects such as operation harvest to increase revenue through the acquisition of new business and the conversion of existing customers
  • Develops and implements plans to increase business within assigned customer base to increase business
  • Support Marketing Department on all maketing campaigns to earn more customers
  • Deals with service failures issues, complaints and claims as a point of contact before transferring customers to customer service and may monitor progress for higher value customers
  • Maintains excellent working relationships with customers to identify new opportunities
  • Provide accurate, precise and timely information to customers.
  • Responsible for obtaining competitor information such as products, rates and customers and inform manager on changes
ImpactDirectly responsible for managing territory margin.Problem Complexity / ProcessDecides on the call sequenceDecides on rate discount although there are guidelinesDetermines when manager intervention is necessaryDetermines whether customer complaints should be monitoredDecide on customer profilingCustomer / Stakeholder1. Area Sales Manager2. Customer Services Staff3. Sales Staff4. Field Operations Staff5. Accounts Staff

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