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Telephone Operator - Saudi

1.00 to 10.00 Years   Saudi Arabia   07 Aug, 2022
Accor Hotels
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Telephone OperatorTo performall aspects of Telecommunications services to achieve the highest possible guest satisfactionin accordance with the Hotel?s standards.KEY ROLES & RESPONSIBILITIES

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Banyan Tree Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Page staff member when requested
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment
  • Maintain detailed knowledge of the Hotel?s fire, life and safety system
  • Adhere toOH&S policies and procedures
PERSONAL ATTRIBUTES
  • Writtenand verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all hotel guests & patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
  • SecondaryEducation or relevant qualifications in Hotel Management.
EXPERIENCE
  • Minimum1 year relevantexperience preferably in a four or five star hotel
Your team and working environment:Banyan Tree will operate and expand the Ashar luxury camp, embracing the region?s Arabian heritage to blend in seamlessly with the Ashar Valley?s striking natural scenery and stand in the heart of AlUla?s planned ?living museum? experience.Situated near AlUla?s signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter AtTantora cultural festival, elevating visitors? experiences by connecting them with AlUla?snature, art, and ancestry. Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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