Tamheer - Hospital Delegate Services

Job Description

Tamheer - Hospital Delegate ServicesRole Purpose:Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.Key Accountabilities:1. High level of customer service and professionalismFollow customer service procedures as outlined in the manual to comply with the department?s procedures and standardsFollow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it?s provider and proceed general queries with confidence at all timesDeal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.2. Team SupportWork effectively both individually and as part of a team to achieve both individual and department goals and objectivesStrive consistently to promote a positive team spiritContribute to the team positively3. Providers complianceEnsure that the hospital is compliant with the agreed upon standards of service with our company and that they always deliver such standards to the members.Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff4. Complaints managementSolve the customer complaints without the need of further escalationsEnsure the proper follow up of the recovery planEnsure that the complaints are entered into the complaints system tracker so as to take preventive actions5. Relationship buildingTo establish excellent relationships with the providers insurance directorsTo conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedbackTo co-ordinate with provider relation on a recognition mechanism for the providersTo ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework6. Professional appearance and commitmentTo ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.SkillsHealthcare, customer service, front deskMulti-cultural with interpersonal and communication skills, excellent planning* Commercial skills in combination with service focused mindsetEducationPharmacist, Nurses, Medical MajorsJob Location Eastern Province, Saudi Arabia Job Role Customer Service and Call Center Residence Location Eastern Province, Saudi Arabia; Jubail, Saudi Arabia; Khobar, Saudi Arabia; Dammam, Saudi Arabia; Qatif, Saudi Arabia; Hofof, Saudi Arabia; Hafr Albaten, Saudi Arabia; Alahsa, Saudi Arabia

Keyskills :