Strategy and Technology Customer CTO

Job Description

Customer Experience at NokiaCome create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team you?ll be part ofThe Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams? deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.What you will learn and contribute toPosition Information:Position Title: Strategy and Technology Customer CTOBusiness Group/Function: CX MEA Strategy & Technology (CX MEA S&T)Reports to: S&T Head MEA MarketJob grade: 12Primary Location/Other locations: Saudi ArabiaMission/Purpose of roleThe CX Customer CTO is the most intimate and trusted voice of Nokia with a specific customer and/or customer set in a market, ensuring a single compelling technical voice of Nokia to our customers and other regional stakeholders (eg, regulators and analysts), and a strong voice of customer back to Nokia?s business groups and corporate Strategy & Technology via the S&T Market head. The Nokia CX Customer CTO sits in the leadership team of the Sales leader(s) they support as a dotted line and reports directly to the head of S&T for their market. Although they are an individual contributor, they play a key role in Nokia?s go-to-market strategy of creating demand, shaping the network strategy of our CSP customers for their success, and doing so in a way that optimizes Nokia?s business over the long run. The focus of the role is to influence our customers? network and operational strategy, listen carefully to and support their commercial and business ambitions, and provide all the best relevant insights from Nokia to that customer and from that customer back to Nokia. The Customer CTO is also a critical source of market and competitive insight with a mission to accelerate knowledge sharing across Nokia.Success will be measured based on future funnel development; improvement in customer perception of Nokia?s thought leadership; contribution of customer and competitor insights to broader Nokia, and internal customer feedback from BGs and salesMain Responsibility Areas

• Providing Nokia thought leadership voice to the markets and our customers as well as stakeholders (eg, regulators). Must be regularly meeting C suite and their teams at CSP customers, local and regional ICT government authorities and industry bodies
• Supporting the complete Nokia portfolio with a balance across all BGs ? must be capable of representing all aspects of Nokia?s technology
• Supporting BG and Corp market and competitive intelligence with intel from customers/the field
• Driving customer network evolution and customer account strategy plans in collaboration with the customer team for purpose of demand creation and emerging white space identification ? defining the medium term (18 months to 36 months) technology evolution for key customers
• Providing technology related insights and associated value argumentation to support sales
• Supporting Nokia corporate, BG and CX strategy through deep understanding of our customers and local markets, including their network, operational and commercial strategies and ambitions.
• Representing & prioritizing local/unique country requirements as well as consolidated regional requirements and technology themes/direction of their customer or region
• Providing ?voice of the customer? to the BGs and Corporate Strategy & Tech via the S&T Leader MEA
• Representing Nokia with local and regional industry bodies, press, media and technology analysts. A very confident, capable and visionary public speaker

Key InterfacesInterfaces with:

• Customers at several levels and in several departments
• Regulators/press/analysts/other stakeholders
• CTs/CBTs/GCBTs
• BG RBC/BUs management teams
• Global CX S&T
• Bell Labs
• Marketing
• Public Affairs
• SS&CS (Sales Support & Customer Success)

Your skills and experience Essential Requirements:

• Strong influencing skills, with established relationships at senior and officer level (CxO) executives at key MEA customers and groups

• Deep understanding of CSP network and IT technologies and architectures, including XaaS scenarios, and ideally combining this with experience in telco R&D processes
• Strong strategic thinker
• Best-in-class communication skills: capable of developing strong and credible relationships with customers, analysts, etc. from a technology view, but also communicate complex technology issues to the press and other non-technical stakeholders in a simple, compelling manner
• Virtual team leadership skills able to rapidly capture respect and support of sales and business group leaders as well as other stakeholders within Nokia across a spectrum of different cultures
• Expert English, relevant local languages is a plus

Preferred Requirements: 5+ years of experience successfully influencing CSPs5+ years team (virtual) leadership experience with positive recommendationsMaster?s degree in some STEM area, and/or MBA with technical undergrad degreeWhat we offer Nokiaoffers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programsand highly diverse teams with an inclusive culture where people thrive and are empowered

Keyskills :