| Job Location | Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Garments / Fashion / Merchandising / Showroom Marketing / MR Purchase / Stores / Spare Parts / Buyer |
| Functional Area | Not Mentioned |
KEY RESPONSIBILITIES -- Delivering excellent service to ensure high levels of customer satisfaction.- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.- Implements a high standard of customer focus within the store.- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.- Ensure customer needs are met and complaints/ queries are resolved in a timely manner.- Assess mystery shopping feedback and prepare action plan for improvement- Achieve the revenue targets for the store.- Actively seeks ways to achieve or exceed shop sales targets.- Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.- Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store) .- Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.- Monitor and handle customer complaints and take corrective action in line with Company policy.- Review and provide regular feedback on staff’s performance against expectations.REQUIREMENTS- 5 – 10 years’ experience in Retail/ Specialist Food Retail- Good Knowledge of retail processes and retail industry- Good Knowledge of Merchandising, Stock Management and Inventory processes- Exceptional leadership and communication skills- Strong organisational and management skills- Knowledge of food safety regulations and best practices- Ability to work flexible hours, including evenings and weekends
Keyskills :
Inventory Management Leadership & Team Management
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