| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Sr. Officer - Key Account Customer Care1- ROLE PURPOSE:Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.2- KEY TASKS:- Adding and deleting employees and dependents to the group?s policy and printing the new cards.- - Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc?), and replace card with updated information. - CCHI data upload. - Receive inquiries from the members regarding their membership. - Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices. - Provide proper follow up for ongoing and pending inquiries. - Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members. - Receive, validate and submit the client?s complaints to the proper channels. - Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.Skills- Background in customer service in telecommunication, insurance, hospitals, banks or FM-CG. - Able to multitask and work under pressure. - Commercial skills in combination with service focused mindset. - Excellent follow up skills. - Excellent Communication and negotiation skills. Job Location Ras Al Khair, Saudi Arabia Job Role Customer Service and Call Center Years of Experience Min: 0 Max: 3 Residence Location Jubail, Saudi Arabia; Ras Al Khair, Saudi Arabia
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