| Job Location | Saudi Arabia |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware IT - Software |
| Functional Area | Not Mentioned |
Job Position – Specialist III – IT Technical SupportCompany Name – Rezayat GroupLocation – Saudi Arabia – KhobarKey Responsibilities– Resolve complex technical problems and ensure critical systems are restored efficiently.– Act as an escalation point for critical cases and collaborate with other teams to maintain customer satisfaction.– Create and update technical documentation, troubleshooting guides, and best practices.– Mentor junior support specialists and enhance team expertise.– Identify workflow bottlenecks and recommend process improvements.– Investigate recurring issues, implement preventive measures, and reduce support requests.– Collaborate with development and QA teams to resolve technical issues promptly.Qualifications & Skills– Bachelor’s degree in IT or a related field.– Minimum 5 years of IT support experience.– Preferred Certifications: Microsoft 365, CCNA, CompTIA Security+, ITIL Foundation.– Strong troubleshooting for Windows 8, 10 & 11, MS Office, and computer systems.– Advanced networking (VLANs, segmentation, Wireless LAN).– Ability to analyze complex technical issues and deliver effective solutions.– Excellent communication skills with both technical and non-technical users.– Proven ability to lead support projects and enhance support services.
Keyskills :
Excellent communication skills Technical Troubleshooting & Problem Solving
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