Services Specialist - Technical Support

Job Description

Services Specialist - Technical SupportDo you enjoy being part of a successful team?Do you enjoy being part of a successful completion and wellbore intervention team?Join our - Completions & Well Intervention Team!At Baker Hughes our purpose is clear. We take energy forward ? making it safer, cleaner and more efficient for people and the planet.Partner with the bestTo be responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Contributes to the development of an operational year plan for own department activities of the team. Discusses consequences of changes in products and processes for the own team in the organization.As a Services Specialist - Technical Support, you will be responsible for:Working together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information.Handling simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge. A framework of conditions is set.Handling targeted clients. Contracts are predefined and a framework of conditions is set and followed.Coordinating with supply chain for mobilizing and backload the equipmentFollowing up with backload manifest and ensure the equipment arrived, Clear and chase the pending MDD?s.Reporting to technical department on daily basis regarding updates on rig activity for Liner Hanger & Completion jobs.Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support ? Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the ?level? of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.Fuel your passionTo be successful in this role you will:Have an Engineering Bachelorsdegreefrom an accredited university or college. (or a high school diploma / GED with at least 10yearsof experience in Services).Have a good problem-solving skillsHave Good oral and written communication skills.Have a good interpersonal and leadership skills. Ability to work fairly. .Be able to speak and write in English.Work in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsAbout UsWith operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, were committed to achieving net-zero carbon emissions by 2050 and were always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.Join UsAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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