Resource Management of small and large services implementations in a high-volume environment.
Work with customers, Account Managers and PS Management on scheduling projects in a timely manner.
Work with partner delivery resources on availability.
Proactively escalate potential customer satisfaction issues, internal operational issues and PS team issues with the global Operations team and regional PS Managers.
Make sure processes are adhered to such as having paperwork in place prior to consultants going onsite and sufficient time remaining on the project, etc.
Manage resource utilization for region and partners in residency program. Ensure resources are meeting targets and working with PS Managers and the global scheduling team on scheduling opportunities.
Accountable for weekly billing of projects
Manage forecast risk by tracking internal projects or Soft Bookings and reporting to team.
Responsible for supporting quarterly QBR by providing metrics and updating slide decks for regional PS Managers, on bookings, delivered revenue, attach rate, utilization, number of projects.
Responsible for data accuracy in the systems which feed into the regional forecasts.
Provide quarterly backlog analysis to Regional Direction and PS Managers.
Work with the back office and IT teams on any adjustments to timecards or invoices.
