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Service Manager

1.00 to 10.00 Years   Saudi Arabia   10 Feb, 2023
Alesayi Motors
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

JOB PURPOSEThe Service Manager is responsible for ensuring a customerexperience that meets or exceeds the manufacturers customer satisfaction indexand for monitoring and improving customer satisfaction. The service manageralso carries out this responsibility by building customer relationships,creating a good work environment and properly managing the assets of thedepartment.JOB ACCOUNTABILITIES / CONTENT:

  • Drive Service Advisor performance to achieve sales goals and objectives.
  • Conduct daily business with integrity.
  • Work effectively with other departments.
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidentsimmediately.
  • Quality check completed jobs.
  • Ensure that customer inconveniences, complaints andmisunderstandings are dealt with fairly and quickly.
  • Ensure that proper service sales techniques are being used.
  • Communicate with customers before issues arise and get involvedin escalated customer issues.
  • Maintain the highest possible standards of workmanship, advice Service Advisors of service CSI on a monthly basis.
  • Direct and schedule the activities of all department associates.
  • Hire, train, motivate, counsel and monitor the performance ofService Advisors in cooperation with HR department.
  • Maintain customer satisfaction index rating above that ofmanufacturer or dealership average.
  • Demonstrates behaviors consistent with the companys vision,mission and values in all interactions with customers, co-workersand suppliers.
  • Adheres to all company policies, procedures, government and safety standards.
  • Prepare and Implement all action plans of CEE & CSI & MS programs.
Job Requirements:
  • University degree/Diploma in Automotive Engineering or Mechanical Engineering or equivalent in technical automotive specialization.
EXPERIENCE:5 Years work experience in auto repair facility.

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