Service Development Section Head

Job Description

Key Accountability Areas:Service Development

• Align IT-enabled services and service levels with enterprise needs and expectations, including identification, specification, design, publishing, agreement, and monitoring of IT services, service levels and performance indicators.
• Lead the assess of current Information Technology and Operation Technology (ITOT) services and service levels to identify gaps between existing services and the business activities they support, identify areas for improvement of existing services and service level options.
• Lead the analyze of business process activities to identify the need for new or redesigned IT services.
• Lead the analyze, study, and estimate future demand and confirm capacity of existing IT-enabled services.
• Regularly review the portfolio of IT services with portfolio management and business relationship management to identify obsolete services and agree on retirement and propose change.
• Develop business processes, supporting services, applications and infrastructure, and information repositories based on agreed-on specifications and business, functional and technical requirements.
• Ensure that maintenance, support, development standards and licensing are addressed and adhered to in contractual obligations, when third-party providers are involved with the solution development.
• Create and maintain a plan for the acquisition of solution components, considering future flexibility for capacity additions, transition costs, risk, and upgrades over the lifetime of the project.
• Integrate and configure business and IT solution components and information repositories in line with detailed specifications and quality requirements, consider the role of users, business stakeholders and the process owner in the configuration of business processes.
• Complete and update business process and operational manuals, where necessary, to account for any customization or special conditions unique to the implementation.
• Define service catalogues for relevant internal and external target groups based on business requirements.
• Assist in building and maintaining relationships with other IT leaders to develop a clear understanding of business needs, ensure cost-effective infrastructure and application solutions are in place to meet those needs and is able to respond with agility to changing business priorities.
• Monitor outsource function and performance within ITOT to ensure systematic control and compliance of SANS policies and regulations.

Policies, Processes and Procedures:

• Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures.
• Contribute to the identification of opportunities for continuous improvement of systems and processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement.

People Management:

• Actively participate in on-the-job training, mentoring and coaching of subordinates.
• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow.
• Promote a high-performance working environment embracing SANSs values.

Qualifications and Requirements:Knowledge and Experience:

• 9 12 years of experience in IT.
• Demonstrated experience of influencing key stakeholders across the organization.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
• Deep understanding of current and emerging technologies and practices related, and how other enterprises are employing them.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the Service Delivery workforce.

Education and Certificates:

• A Bachelors degree in Computer Science, IT or any related field is required.

Skills

• Operational Excellence
• Safety Awareness
• Teamwork
• Analytical Thinking
• Customer Centricity
• Managing Performance & Coaching for Results
• Contract Management
• Software Design & Development
• Systems Analysis
• Requirements Definition & Management

Keyskills :
Systems Analysis Software Design Infrastructure Business Process

About Company

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.