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Service Associate - Guest Relations

0.00 to 2.00 Years   Saudi Arabia   13 Sep, 2023
Shangri-La Group
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

  • 203 stylish rooms and suites plus 17 luxury serviced apartments.
  • 4 restaurants and lounges, including the legendary Shang Palace
  • Convenient for Jeddahs popular landmarks and Red Sea Mall
  • 116 privately owned Burj Assila Residences.
Job SummaryThe Service Associate Guest Relations will be responsible for personalized and prompt service to VIP guests from arrival to departure, provide all hotel guests courteous, tactful, and efficient services according to standards established by ShangriLa Hotels and Resorts. As a Service Associate - Guest Relations, we rely on you to,
  • To have knowledge of the operational systems at the Front Office.
  • To have complete knowledge of Shangri Las standard operating policies and procedures.
  • Establishes relationships with guests to delight and gain loyalty.
  • Actively obtains feedback from guests to improve services and facilities.
  • Establishes relationships with guests to delight and gain loyalty.
  • Actively obtains feedback from guests to improve services and facilities.
  • Is familiar with all happening in the hotel, arrivals, departures, and see offs of guests staying in house or attending a function.
  • Is familiar with VIP room blocks and conducts random inspections of rooms.
What We Are Looking For
  • Has previous experience in luxury hotels and knowledge of Front Office / Guest Relations
  • Speaks Mandarin.
  • Articulate, presentable and well groomed.
  • Has high proficiency in both written and verbal English.
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Keyskills :
English Front Office Guest Relations Mandarin

About Company

The King Faisal Specialist Hospital and Research Centre (Arabic: مستشفى الملك فيصل التخصصي ومركز الأبحاث) (KFSH&RC) is tertiary referral hospital in Riyadh, the capital city of Saudi Arabia.

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