| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Jobs at this level are responsible for managing customer service team, supporting operations planning, resolving complex/technical customer queries and driving action plans to address the issue. Also, they are responsible for analyzing billing and collections process; analyzing risk involved and mitigate risk.-Supervise billing and collections process ensuring resolution for complex queries and also that the team achieves the agreed billing and collection service targets.-Monitor day-to-day billing & collection operations within a specified scope, by providing guidance on related work processes. -Analyze complaint management process in order to ensure that all customer complaints are recorded and handled as per the prescribed timelines and quality standards. -Supervise billing & collection amount as per agreed timelines. -Follow credit policy standards for all collection activities.-Supervise different opportunities like outgoing traffic, cost reduction, and revenue increase.-Supervise implementation of implementation of agreements and billing requirements in the systems.-Supervise the development of billing and settlements system enhancement initiatives in coordination with relevant stakeholders and Technology Support.-Make sure all billing activities are compliant with contracts and agreements.-Liaise with Revenue Assurance to validate revenues and expenses data.-Perform routine activities within the specified scope.-Supervise day to day operations ensuring work allocation, resource planning and that the work processes are implemented as designed and are in compliance with established standards and procedures. -Participate under facilitation for any legal complaints in liaison with legal department.-Ensure capable teams are in place to manage complaint and resolve technical, financial, and general complaints.-Help with routine work and escalates issues, as necessary.-Liaise within the assigned team to build effective working relationships.
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