| Job Location | Saudi Arabia |
| Education | Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Software |
| Functional Area | Not Mentioned |
Provide advanced support for business-critical applications, ensuring system stability, availability, and performance.Act as the primary escalation point between L1 support and L3/Development teams.Troubleshoot and resolve complex application issues, minimizing downtime and service disruption.Collaborate with cross-functional teams and stakeholders to ensure seamless incident resolution.Maintain high standards of service delivery through proactive monitoring and issue management.Mentor less-experienced team members on specific areas within their technical authority.Understand and escalate scope changes per change controlprocess.Work with team members to resolve more complex or crosstechnology incidents.Personal SkillsStrong communication skillsAnalytical thinking and problem-solving mindsetAttention to detail in documentation and support processesAbility to mentor and transfer knowledge to junior staffCapability to manage and prioritize tasks effectively under pressureTeam collaboration and cross-functional coordinationTechnical Skills• Troubleshooting web, desktop, or mobile applications in production environments• Hands-on experience with monitoring tools: AppDynamics, New Relic, Zabbix, Nagios• Experience in Linux and Windows server environments• Familiarity with APIs and integrations: SOAP, REST• Understanding of ITIL processes (Incident, Problem, and Change Management)• Application health monitoring and performance optimization• Coordinating deployments, patches, and hotfixes• On-call support and handling high-priority issues during off-hours• Creating and maintaining technical documentation: knowledge base articles, SOPs, runbooks• Mentoring and assisting in technical skill development• In-depth analysis and root cause identification for recurring issues• Collaborating with vendors, developers, and L3 teams to resolve complex problemsYou will be redirected to the company website to apply for this position
Keyskills :
AppDynamics New Relic Zabbix Nagios
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