Sales Support Representative

Job Description

Company Overview:If a culture of excellence, innovation and ownership is what youre searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserves position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Role Summary:

• Act as single point of contact for sales and customers about Valve Spare Parts Quotations within the specific area of responsibility.
• Be accountable / responsible for spare parts quotation activity, after clarifying the incoming requests of quotations, from technical and commercial standpoint. Leverage on pricing and interpretation as needed whenever prices/deliveries are not available in the systems. Ensure a consistent commercial approach, in line with market expectations. Ensure the offers are issued on time, respecting and possibly anticipating the due date. In case of delay, promptly inform counterpart about new expected delivery date.
• Be accountable / responsible for T&Cs, SAP, C&C review and approval and any other legal and compliance requirement
• Be accountable / responsible to review the PO originated by customers, ensuring full compliance to acceptable terms before transferring the PO to BU.
• Be the Customers interface for any request, update, communication relevant to PO execution; be the reference point for any change order request.
• Ensure all new spare part opportunities are duly loaded in Flowforce.
• Be accountable to follow up the open quotations; Visit customer in coordination with Sales Engineer if required, to duly support the negotiation process. Monitor Customer inquiry portals for potential opportunities.
• Proactively recommend upselling, eventually involving the technical team for alternatives or complementary products.
• Ensure that the forecast of any single opportunity is duly updated basing on feedback received from Sales Engineers and from direct calls to customers.
• Monitor Customer satisfaction, taking adequate action to improve the Customer experience

Responsibilities & Requirements:

• Act as single point of contact for sales and customers about Valve Spare Parts Quotations within the specific area of responsibility.
• Be accountable / responsible for spare parts quotation activity, after clarifying the incoming requests of quotations, from technical and commercial standpoint. Leverage on pricing and interpretation as needed whenever prices/deliveries are not available in the systems. Ensure a consistent commercial approach, in line with market expectations. Ensure the offers are issued on time, respecting and possibly anticipating the due date. In case of delay, promptly inform counterpart about new expected delivery date.
• Be accountable / responsible for T&Cs, SAP, C&C review and approval and any other legal and compliance requirement
• Be accountable / responsible to review the PO originated by customers, ensuring full compliance to acceptable terms before transferring the PO to BU.
• Be the Customers interface for any request, update, communication relevant to PO execution; be the reference point for any change order request.
• Ensure all new spare part opportunities are duly loaded in Flowforce.
• Be accountable to follow up the open quotations; Visit customer in coordination with Sales Engineer if required, to duly support the negotiation process. Monitor Customer inquiry portals for potential opportunities.
• Proactively recommend upselling, eventually involving the technical team for alternatives or complementary products.
• Ensure that the forecast of any single opportunity is duly updated basing on feedback received from Sales Engineers and from direct calls to customers.
• Monitor Customer satisfaction, taking adequate action to improve the Customer experience

Preferred Experience / Skills: Experiences:

• 0-2 Years of experiences

Skills:

• Documentation skills
• Analyzing information
• Familiarity with office software
• University/college degree is an asset

Job Advertising Title: Sales Support RepresentativePrimary Posting Location: Abahsain, Saudi ArabiaJob Posting Category: SalesEmployment Type: Full timeCountry: Saudi ArabiaAuto req ID: 55446BRFlowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to employment@flowserve.com. In order to quickly respond to your request, please use the words Accommodation Request as your subject line of your email. For more information, read the Accessibility Process.

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