˙Identify the bottlenecks in meeting the KPIs and try to eliminate the same after discussing and agreeing with the concerned on the corrective actions.
Understand the client existing sales & service contracts and maintain reports of the contracts.
Coordinate with Sales & Service teams in the entire process of contract pre-order and post-order activities. These include aftermarket contract technical & commercial offer preparation, approvals, quotation, negotiation, and final award.
Lead in identifying the optimum stock for each existing contract.
Participate in negotiations, new service contract discussions.
Handle all client portals regularly for issued RFQ?s, purchase orders, enquiries, and contracts.
Provide updates/business reports to EB management periodically for internal/external meetings.
Prepare high level customer presentation based on the guidance from Sales & Service teams.
Assist in organising training programs for customers.
Support Application engineering as needed in technical works.
FSPO database management
Proactively support Sales & Service teams in follow-up of goods delivery, delivery notes and payment collection from the customers.
Manage coordination of activities for retrofit and upgrade projects to help the company in winning more retrofits and upgrades.
