Rotoflow? ? AfterMarket Machinery Engineer

Job Description

Rotoflow? ? Aftermarket Machinery Engineer ? Field Service TeamPOSITION SUMMARYRotoflow?, An Air Products Business, is a full-service turbomachinery OEM - providing a wide-range of new equipment solutions and aftermarket services to our customers globally in market segments such as industrial gases, petrochemicals, and hydrocarbons.Worldwide aftermarket services are provided from regional service centers for all types of rotating OEM and non-OEM equipment.information.Experience More.Together.We are seeking anAftermarket Machinery Engineer ? Field Service,responsible for providing remote and on-site technical engineering leadership and support for field service of all types of turbomachinery.The successful candidate will enjoy:

• Being part of and helping develop and grow a world-class service and machinery business from its initiation and seeing the results of candidate?s direct efforts
• Working closely with highly experienced, motivated team of professionals to apply expertise and broaden experience in all aspects of turbomachinery
• Having the ability to influence existing product designs and new design best practices by providing valuable aftermarket feedback to the new product group
• Being part of an engineering and service organization; giving the candidate the ability to apply and learn about theoretical machinery design and its practical, hands-on applications
• Interfacing with regional support facilities and Air Products staff located in Europe, Middle-East, Africa, Asia, and the Americas

• Provide remote technical troubleshooting for Rotoflow customers to successfully resolve operational problems or provide a pathway for technical escalation
• Provide remote technical support for Rotoflow Field Service personnel when required
• Travel to customer sites when engineering troubleshooting, diagnostics, or investigation is required, such as complex commissioning and startup of new products, warranty or failure investigations requiring in-depth Root Cause Analysis, detailed mechanical and aerodynamic performance assessments including measurements and plant data monitoring, or other field support activities.General expectation for travel is around 25%, however, this can vary and will involve planned and unplanned activities
• Lead and facilitate Root Cause Analysis efforts, working with other stakeholders to establish robust cause and effect diagrams, gathering evidence and fact-based information to help narrow down causal paths, and use good judgment to identify corrective and preventive actions, and to help drive those actions in collaboration with technical and commercial stakeholders.Develop technical reports and summaries for customers and help customers understand findings and recommendations
• Act as RCA subject matter expert, to provide guidance and advice on RCA?s to other teams within Rotoflow, including those directly supporting customer repairs in facilities.Develop and enhance RCA methodologies that are agile and well defined to apply appropriate level of effort for different support needs (simple repair inspection recommendations through the most complex failure investigations)
• Own fleet reliability information and technical feedback received from field support activities, as well as information garnered from customer repairs.Collate and analyze information specific to customer assets but also across the fleet to feed and identify opportunities for reliability or upgrade opportunities both for external and internal customers. Help develop robust reliability database.Drive regular touchpoints with commercial teams and internal stakeholders such as product owners to allow for effective and efficient transfer of product and technical knowledge, and maintain visibility of efforts stemming from that feedback
• Help Field Service Manager maintain and report out key metrics around technical troubleshooting, field support, and RCA?s
• When needed, travel to Rotoflow service centers to provide direct support of repairs and upgrades, either in support of investigations, or as a flex resource supporting repairs if required
• Working with the Field Services Global Functional Owner and Field Service Manager, help develop procedures, processes, and standards for servicing a variety of turbomachinery products in the field, and develop appropriate training modules for the field service team
• Support the proposal team in developing and reviewing technical scope and cost for repairs and field services
• Help ensure individuals supporting field activities are qualified, provide training and helping create training programs and efforts as necessary
• Support continuous improvement efforts focused on improving reliability and customer value,
• Demonstrate exceptional responsiveness and work ethic in supporting customers to meet deadlines and expectations

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