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Retail Sales Agent - Najran

1.00 to 10.00 Years   Saudi Arabia   25 Aug, 2022
DHL
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Role Purpose: To serve SNAS/DHL customers at the Front Counter, ensuring that allcustomer needs are met, questions and queries handled, allshipments are correctly and accurately processed and companystandards are met or exceeded at all times.Accountabilities

  1. Skills/ Qualifications:
Maintain cleanliness and excellent appearance within the Front Counter. Project a professional image in greeting and serving customers.
  1. Impact:
Ensure all sales targets are met/exceeded. Ensure all cash and the cash float are handled correctly. Use SPS system to complete AWBs in line with company standards.
  1. Problem Complexity / Process:
Ensure that perfect shipment criteria is met at all times. Maintain suitable levels of brochures and tariffs on display. Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty
  1. Customer / Stakeholder
Ensure the delivery of precise and correct information to customers and provide advice on shipment acceptance and carriage. Security screen all shipments prior to acceptance. And take necessary action against DGA shipments. Hold consignee collect shipments as appropriate
  1. Autonomy
Ensure all machinery is in working order (Card, Weighing and Computer) Up loading of Disk information from the SPS accurately at the end of each day
  1. People Management
Ability to understand the perceptions and needs of others, as well as to pick up clues to others? current unspoken thoughts.Major Challenges Ensuring that information and issues are treated with utmost objectivity, professionalism and confidentiality.Pressure often brought about by the number, urgency and diversity of tasks and activities.Degree of Supervision The HRD Manager provides job direction, reviews performance of key results areas, checks and monitors the accuracy and timeliness of reports, and ensures that all personnel records and issues are handled with utmost confidentiality.PERSON SPECIFICATION1 EducationDiploma or university degree.2 ExperienceAt least 2 years in customer service.3 Technical Knowledge/SkillsVery good computer skills, particularly in MS Office Package (Word, Excel, PowerPoint, Access)

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