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Reservation Supervisor (Saudis Only)

1.00 to 10.00 Years   Saudi Arabia   13 Sep, 2022
Accor Hotels
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Revenue Manager, training, responsible and perform any other duties might requested by Revenue Manager.DUTIES AND RESPONSIBILITIES :

  1. Having knowledge of entire Reservation Procedure according to International Hotel manual system.
  2. Responsible for Hotel and Local Reservations and Reservation.
  3. Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Revenue Manager.
  4. Allocate daily tasks to Reservations staff.
  5. Review reservation booked daily.
  6. Review arrival report daily.
  7. Responsible for preparation of occupancy forecast.
  8. Responsible for training staff.
  9. Responsible for implementation of policies and procedures.
  10. Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  11. Liase with Sales Department in regards to occupancy, Rates Reservations Analysis.
  12. Identify Top Producing Accounts ensure proper recognition by Reservation staff
  13. Responsible for various Production reports and supply to each department concerned.
  14. Monitoring Telephone Manner and general performance of reservations staff daily.
  15. Ensure special handling of repeats guest and very VIP guest.
  16. Review room blocking for Long Stay. Suites and special group request.
  17. Supervising of Group Reservations.
  18. Maintain cordial relations with commercial clients.
  19. Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
  20. Responsible for work schedule
  21. Responsible for maintaining a Neat and Orderly position at all times.

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