Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Providing Accommodation Policies, rules, and regulation to guests.
Prepare and distribute Daily Occupancy report to the management.
Coordinate with Facilities Department regarding accommodation requirements for newly arriving Guests.
To ensure that all services and replenish all rooms they are allocated to Accommodation standards.
Inspect all rooms before allocating to guests and ensure the room is ready for the guest.
Ensure the overall maintenance and cleanliness of the accommodation is maintained by carrying out regular spot checks.
Ensure that the accommodation, gym & recreational rules are adhered to by all associates.
Maintain files on all apartments to include full apartment inventory, maintenance records and loss/damage reports.
Ensure that full housing inventories are checked prior to the departure of any associates
To be aware of the days business both in Room Occupancy and Special Requirements.
To issue keys, room lists, house assistant?s checklists and cleaning schedules to housekeeping staff at the beginning of their shift and collect them at end of shift.
Ensure that Janitors trolleys are always kept clean and tidy; trolleys to be re-stocked to standard prior to going off duty.
Immediately report any theft from rooms and noting if door was opened/closed.
To ensure that any lost property is recorded correctly.
Rooms/items requiring maintenance to be reported immediately to maintenance team.
To report and where possible act on any incidents or accidents.
To deal with any occupant?s complaints in a professional manner and to notify management of these.
To be familiar with and comply with all company policies regarding: Fire, Health & Safety & Security.
To perform any other duties as may be reasonably requested by management from time to time.
