Parts Sales Manager

Job Description

Parts sales Manager:To manage parts counter sales operations, enhance customer relationship management, and lead the identification of business opportunities in order to sustain and increase sales and market share within ACC strategic plans, policies and procedures.KEY ACCOUNTABILITIES & ACTIVITIESPlanning:Participate in Design and implement Parts Sales? plans and roadmap to support in setting the company strategy Collaborate with department heads to identify Parts Sales? required projects to meet future business demandsSales Management:Plan, monitor and lead counter sales activities to ensure achievement of sales targets and propose corrective actions as appropriateAnalyze and review sales activities to prepare and forecast future customer needs and identify opportunities for cross and up-selling where appropriateValidate and review discount recommendations proposed by the team, as well as authorize further discounts to maintain and win customers within the authorized sales discount percentagesMonitor and identify market trends and competitor offerings to improve sales and maintain ACC competitive positioningReview, validate and approve lost sales corrective actions to enhance sales operations and increase future salesMonitor and improve sales process to ensure customer satisfaction and improve the competitive position of the company.Customer Relationship Management:Build and maintain long-term customer relationships with customers to identify their current and future needs and position ACC offerings competitivelyOversee the development and enhancement of customer relationship management techniques by the Sales team and ensure the market?s trends and offeringsAddress and resolve disputes with customers to ensure customer retention and protect ACC market positioningBudget:Participate in Parts Sales budgeting cycle and provide input to the budgeting processInvestigate and propose implementing strategies that result in positive financial impact for ACCand mitigates financial and operational risksPolicies, Processes and Procedures:Develop and oversee the implementation of Sales? policies, procedures and controls covering all areas of the department?s activity so that all relevant procedural/legislative requirements are fulfilled while delivering high quality and cost-effective resultsLead and direct the management of change through continuous improvement of Sales? systems, processes and practices taking into account leading practices, changes in international standards and changes in the business environment which demand proactive action plansMonitor day-to-day activities to ensure compliance with stipulated policies and proceduresModification and development of current procedures for best effectiveness and efficiency of POS in accordance with company policies.Safety, Health and Environment:Ensure compliance to all relevant safety, health and environmental management policies,procedures and controls across Sales in order to guarantee employee safety, legislative compliance and responsible environmental behaviorsEnsure identified and escalated risks are effectively addressed in order to foster a safety, health and environment culture, mitigate risks and protect the organization?s interestsMonitor changes to legislation and organizational activities, and ensure such changes are covered within all relevant safety, health and environmental management policies, procedures and controlsPeople Management:Help instill a culture of development, guidance and performance within ACCGuide, mentor and develop the Parts Sales team to take larger and complex responsibilitiesIdentify and recruit key talent for the Parts SalesProvide clear top-down communication to employees and bottom-up feedback to the ManagementSet performance objectives, provide necessary support, evaluate / appraise direct reports and provide regular feedback on performanceRequirements:8 years of experience in Parts Sales management with at least 3 years of experience in a managerial positionPrevious customer relationship management experience is requiredYou will be redirected to the company website to apply for this position

Keyskills :
Parts Sales customer relationship management