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Network Security Engineer L2 - Managed Services

4.00 to 6.00 Years   Saudi Arabia   15 Mar, 2023
ManpowerGroup Middle East
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

DescriptionThe proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

  • Role and ResponsibilitiesDesigning, implementing, and troubleshooting firewalls from different vendors.
  • Ability to Analyzes and troubleshoot tech issues for clients, customers, or the company.
  • Excellent Knowledge with Configuring and Troubleshooting different kinds of˙Network Security solutions : as ( Firewalls , Mail GW , Endpoint Security , Sandbox, ADC ,WAF solutions, DNS solutions )
  • Understand the customers technical requirements, business objectives, and strategy.
  • Working proactively and collaboratively with customers to understand their business processes, gather requirements, and assess customer?s needs.
  • Create both High-level design and Low-level Design.
  • Provide escalation support for operations issues off the help desk
  • Utilize scripts to increase productivity and implement automation for repetitive tasks in operations;
  • Ensure all tasks are scheduled and acted upon in the Operations schedule.
  • Analyse, diagnosis and resolve incidents and requests and ensure these are managed with defined service levels.
  • Serve as the primary point of contact for monitoring, owning, addressing user requests, questions and incidents.
  • Log, categorize, prioritize and assign all relevant user, security related incidents and requests.
  • Excellent knowledge to translate customer needs into a solution.
  • Excellent knowledge working with IP routing protocols, configuring routing with automatic fail-over solutions between connections.
  • Supporting and troubleshooting onsite/offsite
  • Excellent Knowledge with SSL VPN concept and IP-Sec tunneling concept.
  • Cooperate with team members, and give hands-on experience on many network security devices.
  • Understanding of MSP business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
  • Project planning to migrate from one technology to another without interruption.
  • Leading team members to start and finalize network security projects with keeping service continuity.
  • Providing full documentation for network security solutions and topology.
  • Analyzing data, logs, and correlate to present a full report with solutions to any network security Problem.

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