Network Operations Expert|000067 - 5003687HO

Job Description

Experts at this level are responsible for providing technical expertise pertaining to IT Operations/Service Delivery/Service systems in order to ensure business continuity. Also, they are responsible for advising on operational work processes and mandates to minimise technical and operational risks.Application Operations:Advice on translation of business requirements into technical specification through Business Requirement Specifications Documents (BRSDs) for new services and service improvements.Provide expert advice in testing and implementation of all equirements.Advise in the administration and deployment of Systems (ex. Billing Applications/Databases, CRM Applications/Databases, asset and license management and backup systems, etc.).Influence the building of highly complex user interface applications and back-end databases using technical proficiency in various web development tools, programming languages and scripting languages.Audit and assesses applications and systems security patches for vulnerabilities and hot fixes.Provides support to Contact Centers Systems and Technology (CCST). Infrastructure Operations:Assess proposed Infrastructure operations strategies to ensure all STC?s and other services requirements are addressed. Advise in the formulation of business areas budgets and operating plans, in order to highlight relevant operational costs to the management.Advise on research and feasibility studies on new equipment and systems, in order to make relevant cost-effective recommendations to management.Advise on variety of solutions implementation and installations, including regional / international scan.Advise on real-time security logs, systems, networks and infrastructures security.Provide an early warning signals when security problems occur.Advise while managing Corporate Security Forensic Investigation, and conduct proactive Monitoring & reporting.Advise on managing data centres design, utilization, growth and increase DCs efficiency.Advise on controlling and managing changes and jobs schedule for LL system.Advise on cloud operations, monitoring cloud and infrastructure service delivery (IaaS).Advise in developing security policies and ITSM procedures for cloud services.Support risk assessment to ensure requisite standards are met and security measures are in - place to mitigate risks.Advise on formulation of contingency plans, disaster recovery (DR) and business continuity (BC) operations.Co - ordinate periodically the DR/BC management testing, monitoring and support systems.Regulate operations, maintenance & guides L1 & L2 Support for business intelligence systems, ERP systems, EIS/DWH systems and collaboration systems etc.Provide assistance and expertise in implementing, programming and troubleshooting systems while addressing complaints and resolving complex problems including user support.Act as an advisor, providing expertise on operational work processes, policies and compliance guidelines pertaining to Operations/Service Delivery/Support systems.Advise on periodic review to vendor performance regarding the managed services. Identify and perform vendor benchmarking. Generic role:Inspect Operations/Service Delivery/Support systems to ensure operational, performance excellence, and availability based on agreed SLAs.Assess existing systems and procedures and recommend modification programs and user procedures to best meet STC?s needs.Define performance metrics (KPI / SLA) for all services, ensuring that specific and measurable targets are developed.Support the preventive and corrective maintenance initiatives to ensure the proper running of all equipment. Provide an ?outside in? perspective and ensures that a world class system encompassing all Operations/Service Delivery/Support practices are adopted, instituted and complied with.Review work processes to identify potential areas of improvement and supervises their implementation.Provide recommendations, remedial actions and measures for course correction on specific complex escalations.Advise on the formulation of Operations/Service Delivery/Support initiatives and ensures communication and implementation the same.Suggest remedial actions and measures for course correction on unresolved escalations.Analyse re

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