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NCG Agent - Jeddah

1.00 to 10.00 Years   Saudi Arabia   12 May, 2022
DHL
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the worlds most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!YOUR TASKS:Job TitleAgreed Job HolderAgreed ManagerDateNCG AgentNetwork Control Manager

  1. Job Purpose
To control/monitor and report all Middle East and Intercontinental Air Operations. Adaptation of network schedule in case of delay or failure to ensure service performance. To ensure that service, cost safety and legal requirements are maintained on a day-to-day basis.2. Principal Accountabilities
  • To control and monitor air operations to ensure schedules are adhered to. Within the Middle East and International commercial air in Regions.
  • To analyze uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service.
  • Be the focal point of contact regarding network requirements on all published schedules to ensure DHL gateways/Hubs and DHL Express locations are fully aware of the real time situation and attainable results.
  • Liaising and communicating with other departments to ensure the passing of information about flight changes or problems.
  • To compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation.
  • To control and monitor HUB systems (SCL) to ensure all required transmissions are sent and received.
  • To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the Middle East NCG department.
  • Ensure Compliance data on CALMS & messaging (NMIV) are done as per SOP
  • Ensure systems (SCL) are up to date in compliance with the checkpoint business rule.
  • To formulate accurate and timely Load Plans for all air and road movements using the NMIV & SABLE systems in accordance with GAPS.
  • Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information
  • Support Hub activities related to CS service alerts in the Network Track & Trace issues
3. Nature and Scope
  1. Context
The jobholder is responsible for ensuring all Network Standards & Procedures are adhered to regarding all regional / intercontinental DHL and regional / intercontinental commercial flights. To provide the best possible service to DHL customers (internal/external) by the most efficient utilization of resources available in a given period, to maximize the movement capacity available.
  1. Reporting Relationships
The jobholder reports to the NCG Supervisor
  1. Contacts
Internal:
  • DHL ME Gateway Operations Managers
  • ME HUB Managers
  • ME Operations Staff
  • DHL NCG Departments
  • DHL Management Europe, Middle East, Africa, Asia & US
  • DHL Aviation
  • EM NOC
External:
  • Third Party Airline Staff
  • Airport Authorities
  • Ground Handling Agents
  1. Problem Solving
The job holder must be able to identify and contain potential problems and adaptively adjust accordingly.
  1. Decision Making
Make Decisions:
  • Freight cut off?s, aircraft scheduling, payload limits, overload priority, transit time impact etc.
Significant Say:
  • Contingency planning for aircraft / freight routings, products of freight offloaded for overload situations, holiday planning for aircraft & truck schedules.
  1. Planning and Organization
Working in a time-pressured environment is typical; therefore the jobholder must have key attributes in planning and organizing himself & his department to always meet the needs of the business and its customers both internal and external.
  1. Job Challenge
To ensure the best business practices are harmonized throughout the group whilst retaining the flexibility needed which sets our company apart from the competition and ensures our position as market leader.YOUR PROFILE:4. Knowledge, Skills and ExperienceKnowledge

Keyskills :

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