| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Multi-merchant platform manager:Work in RiyadhRequired tasks:?- Planning and designing e-commerce systems and linking them together,?- Supervising the implementation of all stages of operations, including the developer.?- Choosing suitable e-commerce applications, defining the purpose of their use, and regulating their connection with each other.?- Determining the needs of service providers, reviewing the proposed agreements and following up their performance,?- Applying the customer service system and preparing a service procedural guide with the customer service department.?- Adapting instructions and instructions in the online store based on the functions of the e-commerce system.?- Providing support to the developer or the technical team in the system testing phase and its subsequent stages.?- Discovering and identifying technical errors and suggesting appropriate improvements.?- Documenting the departments procedures and drawing up possible scenarios and how to deal with them (requests ? complaints ? returns ? inquiries).??- Contribute to setting goals and sales of the online store with the participation of the Sales and Marketing Department.??- Contribute to arranging marketing campaigns with the participation of the Marketing and Sales Department.??- Analyze and test user experience and decide needed improvements.??- Preparing store performance reports and making them available to facility management.??- Analyzing customer data and making available information available to the marketing and sales teams.??- Managing and coordinating the relationship and the flow of tasks between the relevant departments (sales ? marketing ? customer service ? warehouse and order processing).??- Continuous improvement of the content of the site to contain all questions and needs of customers.??- Supervising SEO Optimization and following up on its results.??- Comparing the online store to competing stores in terms of usability, performance, and visibility in search engines.??- Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required.??- Designing and automating a complete customer journey: Customer engagement workflow design?1- Establishing, modifying and drawing site policies in accordance with the laws of electronic commerce.?2- Creating and managing advertising campaigns with high professionalism.Requirements and skills:
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