| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer relationsIs focussed on providing customer satisfaction at all times.Informs guests about how the Institute operates and is organised, and explains the treatment process and its benefits.Ensures guests are well looked after at all times while at the Institute.Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations.Advises guests on the services and activities offered on site, as well as the regions cultural and tourist attractions.Professional techniques / ProductionGives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations.Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies.Respects standard massage treatment hygiene procedures.Team management and cross-departmental responsibilitiesEscalates any customer complaints or problems to management.Takes part in meetings for the Health Club team and departmental meetings.Management and administrationHandles stock management and follow-up for the equipment and products used in treatments.Is responsible for organising the cubicle.Hygiene / Personal safety / EnvironmentRespects hygiene, safety and environmental regulations.Education / Professional experienceVocational qualification as a Massage Therapist.Previous experience in the sector brand hotel experience and GCC international brand.Has Arabic & English Language.Skills / QualitiesTeam spirit and sense of initiative.Guest oriented and service minded.Good presentation.Excellent speaking skills.Takes pride in keeping the workplace in order.Respect for Institute property and safety issues.Efficiency and speed.Good at providing feedback to management.
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