To set up, run and manage Guest Experience Steering Group to ensure commitment and˙ seamless efforts from all departments and the company.˙
Job Specific˙
Development of guest experience for pre/during and post flight for all types of the companys guest˙ profile.˙˙
Oversees, monitor and review all guest experience touchpoints for the company.˙
Manage guest experience feedback through surveys, suggestion boxes and complaints to˙ ensure that all concerns and complaints are handled in a timely manner.˙
Set up a cross functional committee from all relevant departments to be champions of guest˙ experience in the company.˙˙
Own and monitor the entire guest experience related project with relevant departments.
Manage Assistance toward Skytrax external audit for the Airlines services, to ensure that˙ results are like the departments expectations of what has been sought to improve and resolve.
