Mako Product Specialist KSA - Stryker

Job Description

Why customer service at StrykerAre you interested in making a difference in healthcare by assisting sales reps and building relationships with customers As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a Best Place to Work and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country) Clinical support /Account launchServe as a divisional MAKO product expert to support local Product Managers and new account launch. Provide training, ongoing in-services, and customer education to new MAKOaccounts. Serve as a MAKO clinical expert and provide product clinical support and guidance to customers.

• Train physicians and hospital personnel, including Theatre staff, radiology and central sterile processing on the use of the Mako System, accessories, disposables
• and implants per the Mako released surgical techniques and guides
• Provide surgeons and Theatre staff with training and Clinical/Technical support in the operation of the MAKO robotic arm, its SW applications, associated equipment
• and instruments to insure delivery of best clinical outcomes.
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the companys Robotic Arm, assists surgeon in preoperative robotic procedure
• surgical planning.
• Support local Marketing teams in solving product problems at local accounts in an expeditious manner.
• Serve as a backup to support case coverage in the region.
• Support the development and execution of the sales plan as well as grow the utilization of the Mako system by customer training and education with an objective to
• increase procedure volume with current and potential surgeons.
• Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and Theatre staff at Stryker EEMEA accounts.

Marketing/ Clinical training and educationSupport the development and delivery of training and education programs for Stryker EEMEA employees and regional customers on MAKO products. Partner with local sales andmarketing leaders in local & divisional MAKO promotional efforts.

• Support MAKO Clinical Education and Training for Stryker EEMEA. Responsibilities may include Product Manager training, Surgeons, hospital staff, and other Stryker
• colleagues.
• Faculty engagement, course agenda, development of course curriculum
• Support development preparation and delivery of MAKO cadaveric courses and surgeon certifications
• Collaborate with local and divisional teams in communications and negotiations with government and professional bodies to ensure the accreditation of courses as
• needed
• Support the development of regional MAKO KOLs and clinical experts
• Communication and coordination with MAKO US clinical training team, to delivery current and accurate training programs.
• Support regional sales and marketing efforts through the delivery of road-show product demonstrations and participation in local and regional marketing and clinical
• conferences. Provide potential customers with opportunity to experience product in use and explain its clinical value.

Academic qualifications / degree & relevant prior experience:Education/Experience

• Bachelors Degree in a related technical or clinical field of study, with a minimum of three years of experience in clinical field
• Excellent control of English (Speak, Read, Write, Use of computer and MS Office tools)
• Demonstrate ability to communicate with all levels of a medical department (Head of Dept., surgeons, nurses, surgical techs, central sterile processing techs,
• radiology)
• Ability to work in a team oriented environment with excellent interpersonal and communication skills
• Highly experienced in clinical and surgical support, comfortable in Operating Room environment and guidance of surgeons and clinical staff
• Self-motivated, detail oriented and a proven history of ability to make independent decisions in a fast-paced, dynamic business environment
• Able to develop and deliver training and education programs to Stryker peers.
• Must maintain current credentials as required by MAKO clinical training department
• Proven track record in clinical sales or marketing, preferably with orthopaedic device
• Travel may vary 50% up to 80% depending on assignment with extended working hours.

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.More jobs on https://www.qureos.com/

Keyskills :
Support Marketing Education Surgeons Surgical Training Nurses communication

About Company

Workforce Coordinator About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe. Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.