To ensure the smooth execution of both Operational and Customer Service requirements for selected accounts in line with SLAS agreed and the direction of the Mailroom supervisor and Manager.
Collect and deliver a variety of customer shipments within a given area and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.
Collection and DeliveryPickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperworks avail and shipments in condition to travel in transit / deliver to customerReporting / DocumentationPrepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.Quality of ServiceMaintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.SecurityEnsure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.Sales and Customer ServiceDeliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipmentsSporh & SPR N/ACompetencies
MAJOR CHALLENGES
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
DEGREE OF SUPERVISION
Courier Leader and Supervisors.
PERSON SPECIFICATION
3.1 EducationHigh Secondary Education.3.2 Experience2 years service based experience with valid driving license.3.3 Technical Knowledge/SkillsGood command of EnglishBasic knowledge of vehicles and its associated operating techniques.Computer literacy preferable.Planning OrganizingEstablishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.CommunicationAbility to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.TeamworkWork effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.Etc
