Training Delivery Management for Seamless NCBS Experience.
Creating and managing a holistic functional training capability management system to deliver a seamless NCBS experience across all Service touch-points.
Establish & manage national norms on Training Management and monitor adherence on both training quantity and quality through Manager/ Assistant Manager training. This will include, but will not be limited to: -
o Training Processo Centralized assessment mechanismo National Training Scheduleso Trainer/Training resource management
Knowledge and Content management - Managing the entire life-cycle of training content design-structure-collate-deliver-improve through Manager/ Assistant Manager. This would include
o Driving and managing the Training Core Group and/or training partners.o Coordinating with internal/external teams like IT, training & functional teams for feedback and participation.
Training MIS and Reports - Collate, analyze and publish pertinent data/information nationally as mandated by the client requirement and to ensure best practice sharing and implementation.
Facilitate Operation heads and Training managers in all areas pertaining to functional capability management
Execute any other projects (including transition and ramp up), tasks or activities required to align to national training initiatives and to enhance Training team performance.
To co-ordinate with other support functions like transition, operations, quality, hiring, on process requirements or any other requirements from the client for which the training department is directly responsible.
Directly responsible to meet all agreed SLAs for the team & process.
Monthly/quarterly / yearly reviews for Training managers and Assistant Managers.
