| Job Location | Saudi Arabia |
| Education | Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware IT - Software |
| Functional Area | Not Mentioned |
Role and Responsibilities:Support position for IT System of Contact Center (Avaya and Genesys) for supporting day to day operations of the major call center in a highly complex environment, by providing operational support, Administration, Monitoring.Troubleshooting and bug-fixing the internal customer’s Incidents and/or coordinating with the various internal teams as well as various vendors. Ready to work on 24×7 setup or in shift basis as required.Qualifications Required:Core Skills:• Bachelor Degree in Engineering/Software with 4+ years of technical support or developer experience working with software related problems, programming, testing or debugging/ troubleshooting in production environment• Experience on Contact Center, Avaya/Cisco/Genesys IVRs.• Experience in Java Applications Deployment and Support on tomcat or Weblogic.• Experience in diagnosing and correcting software related issues.• Application Troubleshooting, Log Analysis, Simulation of issues and root cause analysis.• Preferably, Experience in using Linux OS, Oracle and MS SQL, apache, tomcat, web-logic, containers, Dockers, Load Balancers, Shell Scripting.• Coordination with Vendors, other teams for troubleshooting, Projects and Deployments.• Awareness of ITIL Process, Change Management and Business continuity.• Awareness/experience of Public Cloud Solutions and on prem SolutionsDesirable Skills:• Experience or Certificates in change management and/or release management and ITIL bestPractices of Incident and Problem Management.• Experience of programming languages and Code Development primarily Java, .Net. scripting like python, shell scripting, JavaScript, etc.• Databases knowledge SQL and/or NOSQL, Mongo DB, Redis, network topology and terminology, Firewalls, Load balancers, Linux OS etc used for Applications.• Certification / Experience in Avaya (Communication Manager, Experience Portal, Call BackAssist, CMS, etc.) or Cisco telephony systems (IPT, PCCE) or Genesys Contact Center.• Experience of Public Cloud Software Solutions support and on prem Server Console andWindows/Unix Servers applications. Soft Skills Required:• Strong organizational skills with the ability to effectively manage multiple assigned projects.• Effectively Verbal and Written Communication Skills with internal customers• Strong spoken and written English skills and Preferably Arabic language
Keyskills :
SQL and/or NOSQL Mongo DB Redis network topology
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