| Job Location | Saudi Arabia |
| Education | Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Software |
| Functional Area | Not Mentioned |
Responsible for 1st level IT supports according to corporate standard IT policies and procedures.Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)Implement, maintain and adhere to corporate Information Security PoliciesPerform account creation/update activities (Mail, AD, Voice, etc..)Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system supportEnsure the implementation of desktop policies and controls.Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.Share knowledge with team regarding resolution of unknown issues.Understand and implement IT processesProvide feedback contributing to process improvement/RevampContribute to knowledgebase by adding new technical problems/ errors and how to resolve them.Personal SkillsGood interpersonal skillsGood problem-solving techniquesOwnership and self-motivationTechnical Skills• Operating systems (Windows 10/Windows Server)• ITIL Foundation• Basic Network Knowledge• Microsoft desktop applications• Basic hardware supportEducation:B.Sc. of Engineering, Information Technology or equivalent.You will be redirected to the company website
Keyskills :
Basic Network Knowledge Microsoft desktop applications
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