Lead a team of technical support specialists.?provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
Research and implement best practices in help desk and IT support and?ensure policies and procedures are followed.
Ensure that teams are improving performance, service, and product quality,?use information gathered at these meetings to target areas that need improvement.
Review IT service catalogs to add missing services or make recommendations for services that are not offered.
Ensure that team members are familiar with IT service delivery processes and best practices
