| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Quest is working in partnership with a major retailer who is looking for an IT Manager-Help Desk. Infrastructure to be based in Riyadh.Apply quickly through the job link provided or send your CVs to ainu@questsearch.ae for a quick move.As an IT Manager-Help Desk. Infrastructure, you will:Managing and supporting a team of help desk technicians.Managing outsource support teamEstablish best practices through the entire technical support processFollow up with Business Users to identify areas of improvementDevelop daily, weekly and monthly reports on help desk teams productivityMonitoring team performance and developing feedback reports for management.Communicating with Users and providing in-person and phone support, if required.Troubleshooting and resolving technical issues.Desirable skills and background:Bachelors degree in computer science, information technology, or a related field.At least 5 years of experience as a Help Desk Manager or in a technical support role.Prior experience in fashion Retail IndustryAbility to work under pressure.Hands-on experience for supporting Windows Client Operating systemGood analytical, debugging, communication skills and ability to quickly learn new technologiesSupport Experience on Fortinet VPN Client, VPN Client, Active DirectoryITIL CertifiedIf you are interested apply with your updated CV today.We request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
