IT Administrator

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently, we are seeking forIT Administrator. In this role, the successful candidate is to develop and administer IT Administration/Shared Services plans and programs to administer the IT shared services spectrum from engagement process through delivery and client management, providing services to external clients and internal functions in a shared services environment in line with business strategy and objectives, Group guidelines and policies. IT support for end users. Also, to contribute to the Country Business Process, System & Training process to deliver and continuously improve business process requirements, business process framework, business solution design, business process & system change management and system training design and support.Key Responsibilities? Perform service desk procedures effectively? Apply corporate security policies and procedures to end users? Ensure compliance with company rules and regulations while meeting business and customer requirements? Follow IT rationalization process ?DePICT? in executing all projects and support activities.? Ensure all IT telecom, voip, switching and routing infrastructure installations and setups are met industrial standards and complie detailed status reports of service desk products as per designated policy? Develop and support IT telecom and network infrastructure solutions with agreed deliverables? Plan and assess integration with IT applications and systems services where required to eliminate system hindrances? Use system process analysis tools and methods, examine and document business processes and metrics, and identify improvement opportunities to streamline and automate processes and functions? Draft and execute software testing and debugging plans to ensure functionality and quality? Develop a culture of quality, service excellence and continuous improvement? Ensure appropriate talent knowledge maintenance organization and improvement? Contribute to a team spirit of effectiveness in the team, build strong, trusting cross-functional relationships with DPDHL managers? Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholdersJob Skills, Qualifications & Experience:? Degree in Computer Science? International certifications in telecom, networking, routing, switching and voip? Good Knowledge of Local reality? Exposure and knowledge of the Global DGF entity? 2+ year experience on end user support solutions and services, telecom, networking, routing, switching and voip? Technical Support, Shared Services, System Administration, IT Infrastructure Library, RPA, Consulting, Call Centers, SLA, IT Service Management, Customer Support, Customer Management, Sharepoint, Troubleshooting, Disaster Recovery, Servers, Software Installation, Computer Hardware, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, FacilitationWe offer:? Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.? Flexible working hours with the possibility of occasionally working from home upon agreement? Possible further career development? Competitive salaryWhy join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Keyskills :