Infrastructure Operations Supervisor

Job Description

Jobs at this level are responsible for ensuring quality operations and maintenance projects for STC?s cable systems, through effective installation of cable equipment, providing technical expertise in fault identification and rectification and acting as a point of contact for all operations and maintenance issues. Also, they are responsible for participating in vendor selection and monitoring outsourced project against schedules, budgets and objectives.Coordinates across a number of work units within the specified area of work, to ensure efficient work flows and accurate outputs.Manages large scale projects and initiatives, as may be required by the reporting senior.Manages internal process improvement related projects and initiatives, as guided by the reporting senior.Participates in the development and evaluation of bids received from vendors for building/maintaining new cable systems and negotiates, when required.Inspects procured/manufactured cable equipment by performing quality and factory acceptance tests, to ensure effective quality of STC?s network equipment. Participates in various working committees of telecommunication network/systems consortia including Assignment, Routing and Restoration (AR&R), Operations & Management Group (O&M) and Network Operating Center (NOC) and maintains effective relationships with the member parties.Monitors Key Performance Indicators (KPIs) and ensures that the current network/systems meet all established construction and maintenance agreements.Manages analyses of customer complaints and maintenance logs prepared by the reporting team and manages initiatives to improve customer satisfaction.Manages development and communication of statistics related to customer feedback on parameter inconsistencies and highlights relevant figures to management for effective resolution.Provides technical support in articulating STC?s service quality improvement approach and philosophy, in order to support and enable achievement of overall STC?s objectives.Conducts research and feasibility studies on new equipment and systems, in order to make relevant cost-effective recommendations to seniors.Provides technical expertise in the formulation of contingency plans and assists in implementation of DR (Disaster Recovery) project phases (planning, execution, monitoring, controlling, and closing).Provides expertise in improving STC?s network risk assessment and accesses systems to ensure that requisite standards are met and security measures are in - place to mitigate risks.Participates in analysing STC?s networks to identify inadequacies, inefficiencies and problems and recommends appropriate solutions and detailed engineering specifications for the same. Participates in resolving complex issues related to network operations and maintenance and provides corrective measures and technical support, in order to ensure effective customer satisfaction.Participates in analysing the best practices in the field of operations and maintenance and assists in effectively implements these in STC, in order to optimize the entire project management life cycle.Able to perform related duties and responsibilities, as assigned.

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